The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

J.D. Power released its 2024 mortgage lender customer satisfaction survey — and the results are surprising. Here are the ...

Justin Messer, President and CEO, Prosperity Home Mortgage leads the #1 Ranked Company for Customer Satisfaction among ...

KPUB received the Public Power Customer Satisfaction Award at the silver level for the second consecutive year, recognizing ...

In today’s competitive hospitality industry, customer satisfaction is a crucial measure of a company’s success. Club Resorto, ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Reducing barriers and increasing access to healthcare is critical to fostering a positive, patient-centered approach to care.

How is Subaru doing with customer satisfaction? Buyers of the Crosstrek, Forester, Outback, and other new models score higher ...