Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

Inc. magazine's "Power Partner" list is comprised ... of patients expected or admitted at the time. Known for its customer service and commitment to quality, USME adapts to hospitals' evolving ...

The magazine found that chains like Chick-fil-A ranked high for customer service, earning a 95% rating in the segment.

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

the global customer service company revolutionizing the outsourcing industry, has been recognized by Inc. Magazine's 2024 Power Partners list. This is the second annual awards that recognizes ...

Bernard Marcus, the former pharmacist who became a billionaire by co-founding Home Depot Inc., the world’s largest ...

In a recent memo to employees obtained by Bloomberg, Home Depot announced that all employees—including executives—will have to work a full eight-hour shift in a store once per quarter. This is ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

James Ledbetter, former editor-in-chief of Inc. magazine, died on October 28 at the age of 60. The cause of death was a heart attack. A widely respected and admired journalist, Jim was an ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

In fact, 63% of retail organizations now use AI to improve customer service, according to Capgemini. For small businesses, adopting AI could revolutionize how they engage with and retain customers.