J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,

Cleveland Hopkins, with a score of 580 out of 1,000, finished 15th out of 15 medium-sized airports, with annual passengers between 4.5 million and 9.9 million.